23 March, 2009

Pay your library fees online

Last week we implemented a new service for borrowers, you can now pay your library fees online. On our first day we had over 20 people who did just this. We are pleased to be able to offer this option, as sometimes a card can be blocked because of a fee that is owed, and this way it can be cleared straight away, allowing holds to be placed and items renewed (as long as they aren't required by someone else or haven't been renewed already.)

Fees and charges are necessary for the library - for two reasons. First, to encourage people to bring items back on time so others may use them. Our materials go out on average 7 times a year (cds and dvds go out 15.4 times and some children's books over 12 times) and we want to keep them circulating. Second, it is a revenue stream for the library that assists us provide services. We charge for materials that are returned late and for lost cards and items. We don't charge for holds, though many libraries do. However we would much rather have the items back on time than the money. That is why if you have an email account, we remind you before the date due that your items should be returned or renewed. You can renew online, on the automated phone line 24/7 on 9401 0777 or by phone on 9401 0750.

Soon we will be implementing a new management system for printing in the library that will be more streamlined and will allow printing on the new multifuctional devices (fancy photocopiers) from the public pcs and will allow stored value on your library card. This will all be integrated with online payments and pc management. It will make printing very much easier for our customers.

Let us know what you think about our new systems - we'd love to hear from you.

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